Overview of the customer service representative role This is a full-time position involving a mix of administrative and direct customer support for a facilities maintenance company. The work schedule is 40 hours per week and will include either a Saturday or a Sunday, as the company is open seven days a week.
Key duties and responsibilities
Work order management: You will be responsible for creating new work orders for existing clients. You will also manage and schedule the flow of these work orders.
Dispatching: A key function of the role is dispatching maintenance staff to various job sites. Prior experience with dispatching is noted as a plus.
Quoting: You will prepare and submit quotes for client projects.
Client communication: You will serve as a liaison between the company's maintenance team and its clients. This includes clearly and accurately communicating job details and scopes of work.
Follow-up and updates: You will perform follow-up on work progress, answer incoming calls from clients, and provide updates on their work requests.
Skills and qualifications
Required skills strong communication and excellent listening and communication skills are essential for relaying information accurately and professionally to both clients and the internal team. Computer proficiency: Solid computer skills are necessary, as the role involves managing work orders, dispatching, and creating quotes.
Desired skills (a plus):
Dispatching experience: Previous experience dispatching staff to job sites is a strong advantage.
Customer service experience: Prior experience in a customer-facing role is beneficial.
Microsoft Office Suite: Familiarity with the Microsoft Office software, including Outlook, Word, and Excel, is helpful.
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