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favorite this post Insurance Claims Investigator (San Diego) hide this posting unhide

compensation: $19.00-$23.00
employment type: full-time

Field Investigator - Insurance Claims
San Diego, California

Probe Information Services is seeking a highly motivated insurance claims investigator to join our Field team. This position will be a full-time position. Successful Field Investigators tend to be inquisitive in nature, are technically competent writers, practice active listening, and are able to exude professionalism and objectivity at all times. The best Field Investigators are able to adapt quickly to change and are able to tailor their interviewing and writing styles when necessary. A high level of flexibility is essential to meet client needs while still adhering to the high standards that Probe requires. Our investigators work out of a home office, but will regularly travel to different locations throughout the greater San Diego area.

Field Investigators will achieve on-the-job success by performing the following objectives:

  • Coordinate and conduct detailed interviews with claimants and other interested parties and obtain all relevant documentation. Investigators will remain objective and unbiased, and will practice active listening in order to tailor interview questions based on verbal cues, body language or other indicators.
  • Produce thorough and accurate written reports by assigned deadlines. Advanced writing and proofreading skills are necessary to produce reports free from grammatical and spelling errors.
  • Manage personal appointment schedule and adhere to strict deadlines. Investigators must maintain a flexible schedule and have the ability to set appointments at varying times on varying days of the week.
  • Adapt and adjust to company and client requests. For each assignment, clients may make special requests, which requires significant adjustments to be made in how the investigative report is created or delivered.
  • Maintain acceptable home office environment and required technology. You must have your own computer or laptop and internet connection. Company equipment including a printer, scanner, business phone and recording device is provided to investigators upon hire.

Proficiency using a word processing program and the ability to scan, upload and email documents and attachments is essential to performing the daily tasks required. A basic understanding of Workers’ Compensation law (AOE/COE) is beneficial, although the Field Investigator will have the opportunity for on-the-job learning. Additionally, integrity and honesty are required of all employees.


  • Starting hourly rate ranges from $19-$23 per hour, depending on experience
  • Comprehensive benefits package including medical, dental, vision, life, short term disability, FSA healthcare, FSA dependent care, EAP, paid time off (PTO) and matching 401(k) for full-time employees
  • Expense reimbursements including mileage paid at a higher rate than the federal requirement
  • Time spent travelling and writing reports are compensated at the full hourly rate
  • Company equipment including a printer, scanner, business phone and recording device provided to investigators upon hire

Application Instructions:

If you feel that this description is consistent with your skills and career goals, CLICK HERE TO APPLY.

Once you have submitted your resume, you will immediately be directed to answer a brief questionnaire. A completed questionnaire is necessary to be considered for our position.

Due to the nature of this position, all applicants are required to show proof of eligibility to work in the US.

Why work for Probe?
We are passionate about providing the highest quality service to our clients and are incredibly proud of our 100% client retention rate. If you succeed in a fast-paced, quality-service oriented culture that promotes teamwork, innovation and accomplishment, then join Probe Information Services and be part of an amazing team in the exciting field of investigation, surveillance and anti-fraud services.

Probe is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities. If due to a disability you need an accommodation to use our online system to apply for a position at Probe, please call us at 800-397-6517.


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  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6658327904


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