compensation: Based on wage Scale employment type: full-time
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We're looking to hire a SPA RECEPTIONIST - The Spa Receptionist ("El/la Recepcionista de Spa") welcomes the spa guest in a warm, friendly manner. Is familiar with all spa treatments. Proactively communicates with the guest over the phone in a friendly and courteous manner and describes all services in detail. Manages the spa reservation system to ensure seamless service to all guests.
ESSENTIAL DUTIES & RESPONSIBILITIES
1.Provides a positive, professional appearance and demeanor to our guests.
2.Carefully listens to guest and ensures services requested are reserved and schedule.
3.Serves as guest liaison with treatment providers to ensure the guest is aware of the service process.
4.Answers the phone in a friendly and courteous manner.
5.Follows the proper steps to make a treatment reservation.
6.Seeks the opportunity to up-sell and recommends other hotel outlets to our guest.
7.Ensures the highest levels of organization within the reception and the retail areas.
8.Confirms all reservations according to established policy.
9.Manages the reservation system and updates reservation schedules on a regular basis.
10.Accurately records all transactions and performs daily audit.
11.Ensures all retail products are well displayed for the guest.
12.Supports the spa director and offers assistance with projects and inventories.
13.Follows all safety and emergency procedures.
14.Undertakes other responsibilities as directed by supervisor
REQUIRED SKILLS & EXPERIENCE
•Previous customer service work experience in sales oriented environment.
•Must be able to multi task.
•Phone appointments and sales.
•Must be able to handle money transactions.
•Must be fluent in English.
•Spa Soft knowledge a plus.
•Must be computer literate.
•Friendly, professional, warm individual with the ability to sell retail and spa services to our local, hotel and members.
•Must have open availability.
•Weekends and holidays are must.
Evans Hotels is the premier provider of resort accommodations in one of San Diego's most beautiful and scenic locations, Mission Bay Park. Since 1953, it has been our mission to match the superior natural beauty of this landscape with a superior level of service, in addition to well thought out amenities complemented by stylish interior environments. Our properties include The Lodge at Torrey Pines in La Jolla and the Bahia and Catamaran Resort Hotels on Mission Bay.
A partial list of our benefits includes: Medical coverage (for full time employees); free life insurance plan (for full time employees); 401(k) Plan; Section 125 Reimbursement Plan; vacation time, discounted banking services; discounted cell phone services through Verizon, Employee Assistance Program, Flexible Spending Account, Employee Sales Incentive Program, Employee Recruitment Incentive Program, discounted health club memberships; employee hotel discounts through the Resort Hotel Association Employee Rate Lodging Program; free employee parking; and free employee shift meals.
Evans Hotels provides equal employment opportunities to all qualified persons. The Company prohibits unlawful discrimination on the basis of a person's race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic characteristics or medical condition, or any other legally-protected category. Reasonable accommodations are available upon request for qualified individuals with disabilities. We are an Equal Opportunity Employer
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