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IT Support Engineer - MSP (Pacific Beach)

compensation: 80k+
employment type: full-time
job title: IT Support Engineer
Applicants - **Please submit both a resume and cover letter**


IT Support Engineer - MSP

We are a San Diego based IT Managed Services Provider (MSP) specializing in providing complete technology solutions for businesses. We have been in business for over 16 years and are a small office with 5 people on staff and groing. We are hiring an IT Support Engineer . We are looking for an energetic detail-oriented individual to join our team. We work primarily with San Diego based businesses (10-200 person offices) that outsource their entire IT solution to our company.

You will be working in a fun team environment out of our Pacific Beach office just steps to the sand! Surfing is encouraged before/after work! We are looking for an individual who can work 7:30am - 5pm, Monday - Friday, and work on an 'on-call' basis occasionally in the evenings or weekends. There will be afternoon/evening work available to you based on current projects and client needs that arise. We also offer you the option to work from home 1 day a week once the initial training period is completed.

80% of the time you will be working from the office and be responsible for handling our clients' phone/email support requests. Typically these are desktop support questions, move/add/change account setups, and server configuration changes.

20% of the time you will be going out to a client's office for onsite remediation and deployment of new hardware

We are seeking a skilled IT Support professional to join our team. The ideal candidate will have a strong background in IT support, computer networking, and troubleshooting various technical issues.

Primary Qualifications:

+ Ability to always make the client happy

+ Extreme attention to detail

+ Finish a project by verifying with the client that the problem is resolved and testing the resolution

+ Problem solving capabilities

+ Ability to think outside the box

+ Ability to see an issue from a client's perspective

+ Willing to document every last detail! Yes this is often times considered boring and monotonous but hey it has to be done

+ Ability to work under pressure and stay calm

+ Ability to dress professionally

Knowledge, Experience, and Skill Set Qualifications:

+ Bachelor Degree, industry experience, working toward college degree, or industry certifications

+Certifications such as CompTIA , Microsoft Certified, ISC2 are a plus

+ MSP Experience a plus

+ Be able to navigate Windows Win 10/11 with your eyes closed

+ Windows Server 2008, 2012, 2016, 2022

+ Familiarity with Dell servers and desktops

+ Experience with AD, DC, PDC, DNS, DHCP, VLAN, IPv4

+ Network switches, firewalls, and routers

+ Ability to build, upgrade, configure, diagnose desktop and server issues

+ Network and TCP/IP troubleshooting and configuration

+ Office 365 management

+ Azure management

+ Experience with PSA's BMS, Connectwise, Autotask, etc

+ Experience with RMM tools such as Kaseya, Labtech, etc..

+ Data backup/recovery procedures and software

General requirements:

+ Must be able to lift and carry up to 50 lbs. for short distances

+ Flexible schedule, including some weekends occasionally

+ Ability to work both independently and as a team member

+ Must be willing to travel(minimally)

+ Must have car/truck and valid driver's license and proof of insurance

Join our team and contribute to the success of our IT operations!

Job Type: Full-time

Pay: From $80,000.00+ per year DOE

Benefits:

Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Experience level:

3 years
Schedule:

8 hour shift
Monday to Friday
Experience:

IT work: 3 years (Required)
MSP: 1 year (Required)
Ability to Commute:

San Diego, CA 92109 (Required)
Work Location: Hybrid remote in San Diego, CA 92109

  • Principals only. Recruiters, please don't contact this job poster.

post id: 7750333127

posted:

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