Highly organized and customer-focused professional with experience managing inbound and outbound calls, scheduling appointments, and delivering company information with clarity and accuracy. Skilled in handling high-volume communication, qualifying leads, and booking appointments to maximize business productivity. Provides consistent, friendly, and accurate support 24/7, ensuring clients receive timely information and exceptional service. Adept at using CRM systems, calendar tools, and messaging platforms to streamline operations and maintain detailed records.
- Manages inbound and outbound calls, emails, chats, and SMS in a professional manner
- Schedules and confirms appointments, reschedules, and follow-ups
- Educates callers on services, pricing, and company policies
- Logs interactions and updates customer records accurately
- Identifies urgent situations and escalates when necessary
- Ensures top-tier customer experience 24/7
Principals only. Recruiters, please don't contact this poster.