Dynamic IT Director with 17+ years of experience driving IT operations, network management, and cloud infrastructure optimization. Expert in Microsoft 365, Azure, Active Directory, and network security. Adept at IT budgeting, vendor management, team leadership, and compliance frameworks (SOC 2, NIST). Proven track record in disaster recovery planning, remote workforce support, and managing both on-premise and cloud-based infrastructures. Eligible for TS/SCI Clearance.
PROFESSIONAL EXPERIENCE
Lendisoft (FinTech SaaS) – Director of IT Operations
February 2024 – Present
• Built and scaled IT operations from inception, managing Microsoft 365, Azure, and networking environments.
• Authored and enforced IT security policies aligned with SOC 2 and NIST standards.
• Managed IT budgets, procurement processes, and vendor relationships to maximize operational efficiency.
• Provided hands-on troubleshooting and technical support for remote and on-site teams.
• Designed disaster recovery plans and network security frameworks to mitigate operational risks. • Supervised IT support staff, mentoring and training team members to enhance performance.
Marriott International – IT Manager
July 2023 – February 2024
• Oversaw enterprise IT infrastructure, including network administration and cybersecurity operations.
• Administered Active Directory, Group Policy, and cloud-based enterprise solutions.
• Led IT support teams, delivering end-user support and system maintenance across multiple locations. • Implemented disaster recovery strategies and IT service continuity plans.
• Negotiated with vendors to secure cost-effective IT services and contracts.
• Led the upgrade and implementation of VM core servers, phone systems, POS terminals, Dormakaba Lodging systems, door locking mechanisms, encoders, network vendor switches, key machines, and related technologies.
• Professionally configured Guest WiFi, LAN, and VLAN systems to ensure secure, reliable, and high-performance network access for guests and operations.
Hyatt Hotels Corporation, San Diego, CA – IT Manager (Consulting)
June 2022 – July 2023
• Directed IT operations, overseeing on-premise servers, networking infrastructure, and cybersecurity protocols.
• Developed and enforced IT best practices for system reliability and data protection.
• Administered firewall configurations, VPNs, and network troubleshooting.
• Managed vendor contracts and IT asset lifecycles for maximum ROI.
• Created employee IT training programs, boosting system efficiency and cybersecurity awareness.
Apple Inc., San Diego, CA – Mac Support Engineer (Contract)
August 2021 – June 2022
• Delivered remote technical support for macOS, iOS, and enterprise environments across SMB and enterprise customers.
• Provided specialized IT support for business clients, including network setup, VPN troubleshooting, and MDM solutions.
• Assisted in deploying Apple Business Manager integrations and enterprise security features.
• Conducted troubleshooting for Wi-Fi, server access, mobile device enrollment, and software compatibility.
• Supported system updates, security patching, and device lifecycle management for corporate fleets. • Collaborated with Tier 2 and Enterprise teams to resolve complex technical issues.
Crediautofinancial USA, Carlsbad, CA – Chief Technology Officer (CTO)
April 2016 – July 2020
• Led technology strategy, IT infrastructure management, cloud migration projects, and server administration.
• Maintained and optimized Active Directory environments and implemented enterprise access control policies.
• Oversaw IT service management, improving technical support delivery and streamlining business operations.
• Directed vendor management and contract negotiations to support business technology needs.
TECHNICAL SKILLS
• Networking: IP Networks, Firewalls, VPNs, Network Security
• Cloud & Systems: Microsoft 365, Azure, Active Directory, Group Policy
• Compliance & Security: SOC 2, NIST, Disaster Recovery, Security Policy Development
• IT Operations: Budgeting, Vendor Management, Procurement, Asset Management, ServiceNow Ticketing System
• Leadership & Support: Team Leadership, End-User Training, Help Desk Operations
• Infrastructure: On-Premise Servers, VMware, Hyper-V, System Optimization
Skills
Computer networking
Firewall
WAN
Microsoft Windows Server
Operating systems
Windows
Microsoft Exchange
Help desk
Dismiss
IT service management
Problem management
SCCM
ServiceNow
Active Directory
LAN
VPN
TCP/IP
Google Suite
Certifications / Licenses
MCSA
MCSE
Principals only. Recruiters, please don't contact this poster.