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favorite this post Visitor Engagement Associate (San Diego History Center) hide this posting unhide

1649 El Prado

(google map)

compensation: Minimum wage
employment type: part-time
non-profit organization

SUMMARY OF POSITION
Under the supervision of the Visitor & Volunteer Engagement Manager, the Visitor Engagement Associate (VEA) is responsible for providing high quality customer service to visitors of the San Diego History Center (SDHC) museums, store, and Research Library and Archives. The Visitor Engagement Associate must provide excellent customer service and is an advocate for SDHC while interacting with the public to advance the organization’s culture of philanthropy.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Represent SDHC to the public, volunteers, and auxiliary groups in a positive and appropriate manner
• Perform Welcome Desk duties from opening to closing:
- Greet and welcome all visitors; collect admission; prepare daily reports; respond to phone inquiries; check-in groups; direct deliveries and administrative guests to the appropriate department; provide visitors with information about the museums and surrounding areas
• Promote and sell memberships and program tickets
• Prepare the galleries for opening and closing and monitor public spaces throughout the day
• Protect SDHC’s cultural property by enforcing gallery rules of conduct when needed
• Assist in the retail store, as needed
• Communicate with the Visitor & Volunteer Engagement Manager regarding visitor feedback and incidents at SDHC locations
• Follow Collections Management Policies and Procedures
• Assist multiple departments as needed/requested

REQUIREMENTS
• High school diploma required and/or some college preferred
• Strong customer service and interpersonal skills
• Ability to communicate with others, including strong verbal skills
• Bi-lingual (English/Spanish) preferred
• Experience working in front of the public and cash handling/retail experience
• Knowledge about Balboa Park preferred
• Skill in using computer programs like MS Office suite, Altru, Volgistics, and Past Perfect
• Ability to multitask and remain flexible to accommodate SDHC needs
• Ability to use independent judgment to resolve situations as they arise
• Proactive attitude, creative and strategic thinker

WORK ENVIRONMENT
• Museum and exhibit spaces
• Store/retail space

PHYSICAL DEMANDS
• Walking, sitting, squatting, standing, kneeling, balancing, manual dexterity, reaching above shoulders, grasping, pushing/pulling (15-60 lbs.), lifting (15-60 lbs.), carrying (10-60 lbs.)
• Climbing stairs, walking over varied terrain
• Repeated adjustments to varied lighting conditions and changing physical space conditions as would be expected in a museum setting; some spaces will have varied climate controlled conditions

ADDITIONAL RESPONSIBILITIES
• Valid CA Driver’s License and reliable transportation with proof of liability insurance

EEO STATEMENT
SDHC believes that equal opportunity for all employees is critical to our continuing success. In accordance with state and federal law, SDHC will not unlawfully discriminate against any employee or applicant for employment on the basis of religion, race, color, national origin, ancestry, disability, marital status, gender, veteran status, sexual orientation, age, medical condition, registered domestic partner status, or any other basis protected by state or federal laws. Opportunity is provided to all employees based on qualifications and job requirements. When necessary, SDHC makes reasonable accommodations for disabled individuals who request an accommodation in accordance with state and federal laws.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6850178996

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