compensation: HealthRight360 offers a competitive benefits package
employment type: full-time
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Through an array case management services and providing high quality customer service, STOP Area 6 Case Managers assist clients in navigating the needed services to reach health and recovery. They provide direct case work services to participants on parole within the community, conduct unannounced quality assurance site visits to subcontractors, assign service level to participants based on Secondary Assessment, Case Management Plan (CMP) development and updates, file reviews, ancillary service procurement, maintaining open and continuous dialogue with Parole Agent of Record (AOR), development of discharge plans and levels of care including extension requests based on need. STOP Case Managers are responsible for assessing client needs and strengths in support of health and recovery, and also assure that the quality of services delivered by the community providers meet the standards set forth by the California Department of Corrections and Rehabilitation (CDCR) and HealthRIGHT 360.
Case Management Responsibilities: Maintains an assigned caseload of CDCR clients and conducts face-to-face assessments, progress reviews and updates with each client. Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status and develops new resources. As needed, travels to various institutions/providers (sometimes requiring overnight stays) to provide outreach and assessment services. Corresponds with Agent of Record and assigns authorization for re-admissions.
Administrative Responsibilities: Conduct outreach presentations within SATS, County Jails and other providers. Ensures ongoing communication with the CDCR personnel regarding participants. Maintains accurate and comprehensive files on each caseload client and community based providers. Reconciles Activity Reports with community providers. Completes reports as assigned. Attends required training and meetings and assist in training of new hires.
Documentation Responsibilities: Coordinates with available internal and external resources (institutional SAT staff, Parole, community based providers, STOP staff, etc.) to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of each caseload client. Maintains accurate records by data entering documentation into various electronic systems for all caseload participants in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Placement Responsibilities: Assess, schedules and coordinates placements of project referrals into appropriate community placements. Coordinates transportation with Dispatcher. Matches inmates to the appropriate level of care within a network of sub-contracted community based providers. Screens paperwork for possible obstacles to treatment provision. Receives transitional plans from CDCR and County institutions. Conduct daily communication with Parole Agents. Conducts presentations to community agencies to increase pool of referrals. Identifies community capacity needs. Revises and submits placement requests.
Incident Reporting Responsibilities: Ensures the accuracy, confidentiality and timeliness of all incident reports submitted. Contact CBPs to request timely and sufficient reports. Reports urgent incidents to supervisor and revises and submits individual incident reports to OS on a daily basis, resubmits reports with updates as needed. Contacts AOR for additional information as needed. Maintains and updates incident report tracking spreadsheet in effort to ensure that all reports have been received. Conducts presentations to community agencies and for the purpose of technically assisting CPB staff. Attends required trainings and meetings and assist in training of new hires. Serve as a Placement Coordinator on as needed basis.
Education and Knowledge, Skills and Abilities
- High School Diploma or equivalent
- A valid California driver's license
- Minimum of (3) years' experience working with a criminal justice population
- First Aid Certified and CPR Certified
- Valid Substance Use Disorder (SUD) certification by DHCS approved certification agency
- Substance Use Disorder (SUD) treatment/recovery program experience - Co-Occurring Disorder and/or Mental Health treatment/recovery program experience
- Must undergo a background investigation and criminal records check to obtain clearance
- Must be able to satisfy requirements for security clearances
- Must not be on active parole or probation
- If previously on parole or probation, must be off for a minimum of 3 years
- Culturally competent and able to work with a diverse population
- Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
- Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency
Skills and Abilities
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
- Excellent verbal, written, and interpersonal skills
- Integrity to handle sensitive information in a confidential manner
- Action oriented with strong problem-solving skills
- Excellent organization skills and ability to multitask and juggle multiple priorities.
- Outstanding ability to follow-through with tasks
- Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
- Strong initiative and enthusiasm and willingness to pitch in whenever needed
- Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
- Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
- Knowledge of co-occurring disorders and trauma informed treatment
- Knowledge of Clinical documentation (treatment plans, progress notes etc.)
- Experience working with criminal justice population
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