compensation: $15.38 per hour employment type: full-time non-profit organization
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The Legal Aid Society of San Diego, Inc. (LASSD) has an immediate opening for a full-time Intake Specialist/Receptionist for its Midtown office. Bilingual English/Threshold Languages (Spanish, Vietnamese, Tagalog, Arabic, Farsi) preferred. Valid California Driver License, automobile and auto insurance.
Working under the direction of the Senior Attorney, the intake specialist is the first contact that most of the applicants have with LASSD. There is variance of settings and stressful conditions that these duties must be performed under. An intake specialist elicits factual information from applicants quickly, accurately, and courteously in order to determine if the person is eligible to receive services from LASSD. The applicant must have sufficient knowledge in all areas of the law in order to perform these functions. In the event LASSD cannot assist, the intake specialist must know the basis for, and the sources of referrals.
Duties and Responsibilities:
The typical work performed by intake specialists include, but are not limited to: answering telephones, interviewing potential applicants in person and over the telephone, determining the legal need and financial eligibility of the applicant for program services, arranging appointments for clients with staff attorneys and advocates, making appropriate and knowledgeable referrals, recording statistics into our database, performing translation services, copying and maintaining an adequate supply of pro per packets for distribution, and mailing forms and documents.
Must have proficient oral and written communication skills, type 35 wpm net, enter data into a computerized database, handle high stress situations, act and communicate in a professional manner with clients in person and over the telephone, think logically, and follow written and oral instructions.
Legal Aid Society of San Diego, Inc. (LASSD) is one of California's leading public interest law offices and has been the primary legal aid program serving San Diego County for more than 60 years. LASSD staff provides legal assistance in the areas of family law and domestic violence, housing, health care, education, public benefits, immigrant rights and consumer rights.
Legal Aid Society of San Diego, Inc. is an Equal Opportunity Employer. Candidates are chosen solely on merit without discrimination because of age, race, sex, religion, national origin, marital status, sexual orientation, mental or physical disability.
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