compensation: $17.58 per hour employment type: full-time non-profit organization
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The Legal Aid Society of San Diego, Inc. (LASSD) seeks to hire a full-time (35 hours per week) Advocate for its Community Response Team. This position will be housed at LASSD's Midtown office. Bilingual in English / Threshold Languages (Spanish, Vietnamese, Tagalog, Arabic, Farsi) preferred. Applicant must have reliable transportation.
Under the supervision of the senior attorney, the advocate assists clients with education, information, referrals and problem resolution. Staff telephone hotlines. Conduct education and outreach. Gathers accurate and complete information from consumers in a telephone or face-to-face interview. Organizes and stores consumers' information, case strategies and file notes in a case management database. May represent clients at administrative hearings.
- B.A. degree, or A.A. degree and paralegal certificate from a recognized paralegal training program, or demonstrated equivalent experience which shows strong writing, verbal, reading analytical, and research skills.
- Ability to gather and complete information from clients in a telephone interview.
- Ability to respond to clients in a calm, empathetic and professional manner while courteously directing the conversation to the pertinent issues.
- Ability to handle calls from people with communication barriers including those who are stressed or confused, those who suffer from physical or mental disabilities and those for whom English is a second language.
- Ability to give clear, effective, and meaningful advice.
- Ability to communicate clearly and effectively with those who may have educational or language barriers to understanding as well as to professionals and government staff.
- Ability to analyze, set a preferred course of action, and then investigate client complaints.
- Ability to negotiate resolutions of client complaints by working cooperatively with the governmental or organizational entity involved in the client's problem/dispute.
- Ability to identify necessary information to be gathered to facilitate resolution, operative facts, determinative issues, planned discovery of information, and the means to carry out the plan.
- Ability to work with a complex computer data system to enter data in an organized and accurate manner.
- Ability to determine and provide meaningful referrals.
- Must have education, training and/or experience which demonstrates the application of the skills listed above.
- Commitment to the rights and empowerment of clients.
- Experience as a client in the area of law, and experience as an advocate, including intake, interviews and research related to legal issues or experience in a related field.
- Experience in client customer service including intake, interviews and research related to legal issues, or experience in the field and understanding of related systems, laws and regulations.
Legal Aid Society of San Diego, Inc. (LASSD) is one of California's leading public interest law offices and has been the primary legal aid program serving San Diego County for more than 65 years. LASSD staff provides legal assistance in the areas of housing and community development, health, public benefits, immigration law, consumer protection law, family law, SSI advocacy, tax, conservatorships, and domestic violence.
Legal Aid Society of San Diego, Inc. is an Equal Opportunity Employer. Candidates are chosen solely on merit. LASSD is committed to providing equal employment opportunities to all employees and applicants without regard to age (40 or older), ancestry, color, religious creed (including religious dress and grooming practices), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, child birth, breastfeeding and medical conditions related to pregnancy, child birth or breastfeeding), gender, gender identity and gender expression, sexual orientation, victim of crime or any other protected status in accordance with all applicable federal, state and local laws.
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