Leading lifestyle brand in San Diego is looking for a Customer Service Representative with corporate level experience to join their team!
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Our client is a popular lifestyle brand creating the latest must-haves for every trendsetter.
Customer Service Representative Overview:
As the Customer Service Representative, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
Customer Service Representative Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
Customer Service Representative Qualifications:
• Proven Corporate Customer Service experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite
To be considered for the Customer Service Specialist role, please send a resume and 1-2 lines of why you feel you would be a great Customer Service Representative for this team!