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Customer Service Representative (San Diego, CA)

compensation: DOE
employment type: full-time

Leading lifestyle brand in San Diego is looking for a Customer Service Representative with corporate level experience to join their team!

Client Overview:

Our client is a popular lifestyle brand creating the latest must-haves for every trendsetter.

Customer Service Representative Overview:

As the Customer Service Representative, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Customer Service Representative Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

Customer Service Representative Qualifications:

• Proven Corporate Customer Service experience

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

To be considered for the Customer Service Specialist role, please send a resume and 1-2 lines of why you feel you would be a great Customer Service Representative for this team!
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7020601634


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