Are you ready to work for a cool company that provides great health, dental, and 401K benefits? Looking for a job where you don't have to dress up in a suit and tie everyday? Do you enjoy troubleshooting and problem solving? Do you want to work with awesome people? Are you great with customers and can multitask in a fast paced environment? If your answers are yes, then look no further.
We are searching for customer oriented applicants who have excellent problem solving skills. This position will require both troubleshooting and general customer service skills. This position also has the opportunity for agents to make commission. We provide all of the technical training to make you successful in this position.
The Client Satisfaction Professional will provide account information and technical assistance to our clients in a professional, friendly, and timely manner. Focus is placed on resolving the initial client issue while caller is on the line as well as extending expertise in various areas of Mood to clients. Excellent organizational skills are required for routing and fulfilling client's request, handling multiple tasks, setting priorities, and demonstrating time management.
The Client Satisfaction Professional is the main contact for general, billing, and technical assistance. An ability to build and cultivate strong relationships with colleagues and clients is imperative to this position. The position requires flexibility, creativity, responsiveness, and communication skills as well as successful planning, execution and above average problem solving skills.
ESSENTIAL JOB FUNCTIONS
•Receive incoming and outgoing calls from our clients in a call center environment.
•Process incoming requests by fax, email, request system via outgoing calls as needed
•Resolve technical calls via telephone troubleshooting
•Create service work orders for unresolved technical issues and process advance exchange orders
•Analyze accounts in database to assist clients with technical, billing, and account questions.
•Administer daily problem solving for clients seeking help in resolving issues/problems
•Enter messages into database with every client interaction
•Work independently to provide real-time solutions for client inquires/problems
•Coordinate work with other departments and functional areas across the company to meet the needs of our clients.
•Promote and provide excellent customer service to Mood's internal and external clients
•Think quickly and retain information to provide real-time solutions
•Work independently with minimal supervision
•Continuously learn about new products, services, and company offers and internal processes.
•Perform other duties/projects as assigned
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers