The Bill Howe Family of Companies is a San Diego-based family-owned and operated plumbing, heating and air conditioning, restoration and flood services company. Since its inception in 1980, Bill Howe Plumbing, Inc. strived to be San Diego's most reliable plumbing company. Through high quality work and competitive pricing, Bill Howe Plumbing not only became a company of success stories, but also grew into one of San Diego's largest commercial and residential property services companies.
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Bill Howe is currently hiring a Collections & Billing Specialist. This position will manage all aspects of the accounts receivable, collections, billing, dispatch, and customer service in a fast paced, goal-oriented department.
Under the direction of management, the Collections & Billing Specialist will be responsible for billing, COD and account customers via Xactimate for services on all work generated by the division in a timely manner. Communicate directly with insurance companies and adjusters on Xactimate/billing discrepancies and work directly with Insurance Billing Specialist to resolve issues. Collect on past due invoices by reaching out to insurance companies and customers via phone or email. Research discrepant amounts on customer accounts to reconcile and clear invoices. Collect on return checks by calling or emailing customers to retrieve payment by cash, cashier's check, certified funds or by credit card. Dispatch our technicians and provide amazing customer service. The Billing & Collections Specialist will also assist with other duties as assigned.
Minimum of 3 years of experience in accounts receivable, collections, customer service, and or billing.
Experience with water damage industry preferred.
Experience with Xactimate and Contractor Connection preferred.
Dispatch or call center experience preferred.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
Operate standard office equipment (computers, phones, copier, fax machine or scanner).
Bill Howe Plumbing, Heating & Air is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view Equal Employment Opportunity Posters provided by OFCCP here.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 245-5469.