San Diego based software development company, is seeking an IT Support Technician to capitalize on the companys momentum and help build a new market in On Demand IT service and asset management solutions. This is a great opportunity for an enthusiastic, hands on individual who knows how to get things done.
IT Support Technician (Internal)
Under general supervision, provide software, hardware, telephony and network problem resolution to all employees by performing question/problem diagnosis and guiding them through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network printer, wireless and email problems; assist senior IT staff members; conduct PC hardware and software inventory and ordering; understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population; and perform related work as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential functions may include, but are not limited to:
Procuring and building laptops for new employees (MAC and PC)
Problem management relating to Laptops
Cell phone and data card procurement, configuration and troubleshooting
IP phone support and system maintenance
Facilities management
Email setup, training and support (MS Exchange experience)
Setting up processes for Internal Incident Management
Consider coming to work for a young aggressive company that is seeking a talented individual who can provide internal IT expertise and direction for a world-class software company. We are seeking an experienced person who wants to make a difference, is self motivated and has the desire and aptitude to grow with us. Utilize your experience to help ensure that we have the right tools and technologies in place, always available and on the leading edge of the industry.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, and abilities required.
Wireless networking
Shoretel VOIP Telephone Configuration and Deployment
MS Exchange configuration and maintenance
Experience with Microsoft Windows and MAC OS.
MySQL
Experience logging incidents in a Help Desk System
Active Directory
Proficiency in the set-up and installation of Microsoft Office applications.
Ability to prioritize and meet deadlines consistently
Ability to maintain and secure sensitive/confidential information
Demonstrated ability to handle multiple projects and assignments with attention to detail
Job is in Solana Beach, CA. No remote employees will be considered.
- Location: Solana Beach, CA
- Compensation: commensurate with experience
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.