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Position Description
Perform in a front-line technical support role to provide coverage to customers on Medsphere applications and services via telephone and online support during non-business hours weeknights and weekends. The position entails working from your home, no travel is required.
Principle Duties
• First point of contact to respond to all incoming Medsphere Support telephone inquiries
• Ability to extract the appropriate information from the customer concerning issues
• Complete, concise documentation of issue into customer relationship management tracking database
• Resolves customer issues using proven troubleshooting techniques
• Provides customer with resolution of the issue and obtains validation of closure of the call
• Escalates unattainable solutions to the Lead Support Analyst for resolution and/or escalation
Qualifications
• Strong communication skills both oral and written
• Previous experience in a customer facing service role
• Basic knowledge of Windows Outlook, Word and Excel
• Basic Linux and Windows system level troubleshooting ability
• VA Vista exposure preferred but not essential
• HL7 standard knowledge
- Location: Carlsbad or San Diego County
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.