Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info

TECHNICAL SUPPORT EXPERT
Location: Carlsbad, California
Job Classification: Salaried, Full-Time
Start Date: Immediate
Salary: DOE - Competitive Salary
Work Schedule: M-F, 8:00 AM - 5:00 PM

PLEASE DON'T RESPOND TO THIS AD UNLESS YOU HAVE EXPERIENCE IN CABLE TELEVISION CUSTOMER SERIVCE.

Here's the deal.. we're a software company that provides billing systems to the cable TV industry. In this job, you'd be supporting cable companies who use our software. If you're really good, there's opportunity for travel up to about 30% a month as an Account Manager.

Job Duties/Skills: Candidate will provide expert level, friendly customer service to GLDS software users (including CSR's, billing system managers, accountants, I.T. staff and corporate management). MUST be familiar with ALL facets of cable television operations, billing and subscriber management. Experience with GLDS WinCable or comparable cable billing software required. Positive attitude, excellent customer service, computer, and telephone skills required.

Promotion Path: Successful candidates will become proficient in support of the GLDS billing/subscriber management software. Promotion path includes opportunities in training and account management (including travel opportunities) for cable operators worldwide.

Education: High school graduate or equivalent technical training required, college degree preferred.

Work Environment: GLDS is a close-knit group of dedicated cable and software professionals. Our goal is to work together to keep our customers happy! Every employee is a key person; we’ve never had a layoff in our 26-year history. Dress code is business casual. Work conditions include a gourmet kitchen and a distinctly “family” environment. This is NOT a typical call center. We’re looking for a full-time, permanent addition to our team. Several of our employees have reached their 20-year anniversaries.

Benefits: Employer pays 75% of comprehensive health insurance. Retirement plan (Simple IRA) matching up to 3% of annual salary. Vacation/Holiday/Sick Pay.

NOTES: No relocation assistance provided. (No matter where you live, San Diego County is going to be BETTER!). If you're looking for a great group of people to work with for the rest of your career, this could be the place for you!

TO APPLY: Email your resume, along with salary history for all positions listed to Garrick@glds.com. Sorry, but resumes without salary history will not be considered. Qualified candidates will be interviewed by phone, then asked to submit references. Final interviews will be held in GLDS' San Diego area office.

• Location: Carlsbad
• Compensation: $40-$50K DOE
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.