Successful and dynamic bio-tech company is looking for entry-level technician with great work ethics and potential . The position and the environment allow for significant professional growth. If you are looking for a career and not just your next gig, read attentively the following description and apply according to our requirements.
Position summary:
The Customer Support Technician will assist the Operation Manager with various tasks associated with customer support & day-to-day operation. The person in this role will have direct responsibility for handling inventory, customer support calls, overlook CRM updates & maintenance. In general, the Customer Support Technician will acquire knowledge and familiarity with the company systems and accessories as a first step, with the goal of becoming an subject matter expert down the line. The following list details some (but not all) of the tasks and responsibilities included in the position.
Specific Responsibilities:
1. Customer support
• Answer the service calls coming into the office
• Open a case in the CRM system and enter all relevant details
• Attempt to resolve the issue
• If necessary, escalate the issue to relevant technical resource
• In order to close the case, follow up & see to resolution
• Document all processes in the CRM system
2. CRM (for technical issues, not sales)
• Become the go-to expert on the system
• Guide the team on system use
• Update the CRM system with every event, such as customer communication.
• Follow up on open cases on a daily basis with the tech team
• Summarize and document recurring field problems.
3. Inventory control
• Become familiar with all items in inventory
• Receive equipment – test it if needed, arrange it in the warehouse, receive it into the correct warehouse in priority
• Ship out equipment - test it, pack it carefully for shipping, get quotes for shipping if needed or use our shipping company, correctly label boxes, create a customer shipment from the warehouse to the customer
Skills and Qualifications:
• Bachelor degree in computer sciences – or similar, preferred.
• Experience using workstation and PC hardware/software, with systems knowledge.
• Structured programming skills are an advantage.
• Excellent mechanical skills, good with manual work.
• Good communications skills, both written and oral.
• Excellent technical skills and a customer service orientation.
• Should have the ability to cope with multiple projects with multiple priorities.
• Must be capable of creative problem solving.
• Ability to build strong professional relationships within and outside of the Company.
• Should be capable of working both individually and in a team.
To apply for the position, send us a cover letter detailing why you fit the job requirements, and attach or paste your resume. Attachments alone won't be open, so make sure your cover letter is in the body of your message.
- Location: Vista, CA
- Compensation: 32-38 K plus benefits
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.