ISE Corporation, a global leader in hybrid-electric drive systems and components for clean heavy-duty propulsion located in Poway, CA, is seeking a Helpdesk Coordinator to provide desktop and helpdesk support to offsite and onsite employees.
The successful candidate will have:
Experience with Microsoft XP installation and troubleshooting, Microsoft Office including Outlook, Active directory and domain support, VPN, TCP/IP networks and wireless networks
A positive professional attitude and excellent customer relation skills
The ability to perform effectively in a very active environment
Hands-on hardware installation and troubleshooting skills
A minimum of 2 years of computer service experience in a XP/2000 environment or equivalent education
A minimum of 2 years of direct customer contact/customer service
Strong communication skills (verbal and written)
Hardware/Software troubleshooting experience in environments servicing local and remote users
The capacity to work as a self-starter in an unsupervised environment with attention to detail required.
A High School diploma
An A+ certification or Microsoft Certification
Specific tasks and responsibilities will include:
Providing front line technical support to users for all IT support requests
Performing desktop and laptop installation and technical troubleshooting
Image machines for new users using Ghost software and images
Keeping ghost images up to date as needed, review updates and apply as needed
Maintaining helpdesk issues list, prioritizing issues and documenting resolution
Maintaining computer hardware and software inventory
Installing and maintaining VOIP desk phones for employees
Assisting users with all in one copier/scanner/fax issues
Providing basic level training on computer and phone issues to users as needed
Assisting users with wifi and broadband wireless connectivity issues
Documentation of current procedures and new user orientation issues
Other duties as assigned such as filing and moving equipment
If you are seeking a challenging, fast-paced career, and the opportunity to be part of an exciting future, then ISE is the right place for you. We offer a dynamic, team-oriented environment in which you can contribute greatly to the companys vision of sustainable, clean hybrid vehicle propulsion. We look for committed individuals who are eager to be surrounded by a world-class team and we hire highly qualified, dedicated, and proven performers.
Our breakthrough technology thrives on creativity and innovation. Our culture embraces passion and teamwork. We offer competitive compensation and benefits, significant opportunities in a great work environment, and the chance to make a real difference.
To apply for this position, please email your resume along with a cover letter to the ISE Human Resources Department at careers@isecorp.com. We look forward to hearing from you!
Check us out at: www.isecorp.com
- Location: Poway
- Compensation: DOE
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- Please do not contact job poster about other services, products or commercial interests.