Do you have a passion for hospitality? Do you want to provide quality service and exceed expectations at all times? Do you like to smile?
If your answer is yes, WE WANT TO HEAR FROM YOU!
We are currently looking for a Front Office Manager to join our team and oversee our beautiful La Quinta Inn and Suites in Carlsbad. THIS IS A 112 ROOM PROPERTY.
RESPONSIBILITIES
* Supervise front desk clerks and ensure smooth operation of front desk area.
* Maintain occupancy, revenue, payroll, and expenses within budgeted parameters
* Set room inventory controls by adjusting rates and conducting daily calls to determine select competitor's rates
* Provide and ensure high-quality guest service
* Monitor associate interaction with guests to include arrival, guest room experience, lobby breakfast experience and departure
* Work with General Manager to constantly improve curb appeal, lobby presentation and arrival experience
* Maintain desired levels of quality assurance ratings including guest comment cards, accounting audit and inspection scores
* Responsible for proper key control and other security measures
* Recruit, select, and retain a quality staff
* Perform associate training on policies, practices and procedures
* Responsible for supervision, performance reviews, and disciplinary actions of associates with the approval of the General Manager
* Prepare work schedules and expedite workflow
* Process and understand required reports and monitor reports for inconsistencies
* Adhere to all safety procedures and inform management of any unsafe conditions
* Perform night audit duties if needed
EXPERIENCE and/or EDUCATION
* Bachelor's Degree in business or hospitality related field preferred.
* Minimum of 2 years of experience in the hotel industry preferred
* Minimum of 2 years of experience in a supervisory role preferred
We offer great benefits such as medical, dental, vision, 401k and hotel discounts!!! Apply online now thru Craigslist!
Equal Opportunity Employer
www.pinnaclehotelsusa.com
- Location: La Quinta Inn, Carlsbad
- Compensation: DOE
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.