STUDENT SERVICES SPECIALIST
11 MONTH, FULL-TIME, CLASSIFIED POSITION
RESPONSIBILTIES: Under direction of assigned supervisor, provide direction for assigned student services program area; coordinate and participate in the performance of a variety of program coordination and technical duties in support of assigned student services area; oversee and participate in providing students, staff, and others with specialized information, training, and assistance related to area of assignment; oversee and participate in providing a wide variety of reference and resource information related to assigned function or program area; and perform a full range of the more complex program support and clerical assistance duties in support of assigned program area.
REPRESENTATIVE DUTIES: Coordinate assigned aspects of the assigned student services program area such as, but not limited to, Cooperative Work Experience, Service Learning, and Student recognition Events; provide assistance in resolving operational and administration problems; conduct research to find alternative solutions; perform a full range of technical, program support, and clerical duties in support of assigned student services program area such as, but not limited to, Cooperative Work Experience, Service Learning, and Student Recognition Events; develop yearly calendar of events, workshops, and other schedules related to assigned activities and services; review, update, and inform others of essential timelines; coordinate assigned activities; assure the timely completion of work in accordance with established policies, procedures, and standards; provide technical information and assistance regarding area of assignment to students, staff, and the general public; interpret and explain program applications, policies, procedures, requirements, and restrictions; develop promotional and informational materials for distribution on and off campus; maintain assigned resource material and library; compile and tabulate statistical data; compile information from various sources and prepare appropriate forms, schedules, and reports; list, abstract, or summarize data; input and review data and prepare special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verify accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates; may coordinate assessment services and activities; plan, coordinate, schedule, and administer placement tests at locations on and off campus; direct and monitor the activities and operations of the District’s assessment center; coordinate activities and work schedules of support staff, test administrators, and proctors; oversee the screening of students to appropriate assessment; administer and score assessment tests; oversee administration of college placement tests and financial aid tests to students; may administer computerized career assessments to individual students during scheduled career assessment workshops and to personal development classes; instruct and train students in the use of career programs that assist in the selection of professional careers or technical occupations; may provide technical computer support to the Career Center and the Assessment Lab; perform scheduled computer maintenance; run ScanDisk, defragmenter and virus scans on the hard drive; back-up hard drives; troubleshoot hardware and software problems; provide software support for various career and assessment software programs; install and upgrade career and assessment software; identify and research Internet web sites for job search resources; utilize various computer applications and software packages; maintain and generate reports from a database or network system; coordinate communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public; provide assistance to other student services staff as needed; perform related duties and responsibilities as required.
KNOWLEDGE AND ABILITIES: MUST HAVE KNOWELDGE OF: Operational characteristics, services, and activities of the functions, programs, and operations of the assigned office; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; pertinent federal, state, and local laws, codes, and regulations including applicable sections of the State Education Code and other legal requirements related to area of assignment; technical aspects of field of specialty; general principles, practices, and procedures of business administration and public administration; work organization and office management principles and practices; principles, practices, and procedures of business letter writing; principles, practices, and procedures of fiscal, statistical, and administrative record keeping; basic research methods and techniques; basic mathematical concepts; principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette; interpersonal skills using tact, patience, and courtesy; English usage, grammar, spelling, punctuation, and vocabulary; oral and written communication skills; screening and interviewing techniques may be required for some assignments; basic techniques used in troubleshooting hardware and software problems may be required for some assignments.
MUST HAVE ABILITY TO:
Coordinate and participate in the management of the functions and services of assigned program area; perform a full range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative; understand, interpret, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; use technical concepts and basic program management tools and techniques to effectively coordinate a program area and solve complex problems in creative and effective ways; develop recommendations for problematic areas and implement and monitor changes; perform a full range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative; coordinate and conduct workshops, seminars, special event, class presentations, orientations, and tours; provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources; effectively present technical information in person or on the telephone to students, staff, or the public; screen, interview, and assess needs of students and clients; research, compile, analyze, and interpret data; compile information and write reports, business correspondence, and procedure manuals using correct English usage, grammar, spelling, punctuation and vocabulary; use sound judgment in recognizing scope of authority; exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications; provide basic technical computer support as assigned including installing software and performing routine troubleshooting; work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person; work effectively with minimal supervision; work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE:
Any combination equivalent to: two years of college with major course work in business or related field; and three years of increasingly responsible experience in a student services area involving frequent student contact.
WORKING CONDITIONS: ENVIRONMENT:
Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals. PHYSICAL ABILITIES: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.
SALARY & BENEFITS:
Range 24, Steps 1-6, $3,983.00-$4,846.00. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.
WORKING DAYS & HOURS:
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedule may be adjusted to meet the needs of the office.
STARTING DATE:
As soon as the successful candidate is identified and following the subsequent governing board approval.
APPLICATION DEADLINE:
All application materials must be received on-line at http://www.swccd.edu. Position open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, December 4, 2009 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.
FAXED MATERIALS ARE NOT ACCEPTED.
APPLICATION PROCEDURES:
Submit the following application materials on-line:
Letter of application (cover letter)
On-line application
Resume
Two letters of recommendation dated within the past year
Unofficial copies of college transcripts with date degree conferred
Supplemental Questionnaire
It is the sole responsibility of the applicant to ensure that all application materials are received by the deadline date. A separate, complete application packet is required for each position for which you are applying for.
All materials included in your application packet become District property,
will not be returned, will not be copied, and will be considered for this opening only.
We reserve the right to re-open, re-advertise, delay or cancel filling this position.
INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT.
As an Equal Opportunity Employer and in compliance with the American with Disabilities Act,
Southwestern Community College District will make reasonable accommodations for individuals with disabilities.
Copyright ©2009 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-923232573551a4b4fb0b792402a97caa
]]>
