A Best Place to Work, a Great Place to Be
Commonwealth Financial Network® is an independent broker/dealer based in Waltham, Massachusetts, and San Diego, California.
We are a community of more than 400 home office staff helping more than 1,300 independent financial advisors achieve their own version of success. Our dual vision—to be the best at everything we do and to maintain a supportive environment where we all can thrive—has earned us recognition as a Boston Business Journal Best Place to Work for the last six consecutive years; a Computerworld Best Place to Work in IT for the past three consecutive years; and #1 debuts in the midsize category in the Boston Globe’s 2008 list of the 100 Top Places to Work and the San Diego Business Journal’s 2009 Best Places to Work.
We stand apart for our commitment to indispensable service, profitability, individual development—and fun. If you’re equally passionate about what you do and want to know more about our refreshing culture, please let us hear from you.
HelpDesk Specialist
The HelpDesk provides home office staff with the technology support it needs to do its jobs, as well as provides technical recommendations and support for all advisors and their staff regarding any technology they use. As a helpdesk support specialist, your responsibilities would include:
• Providing first-level technical support to Commonwealth staff
• Taking an active role project work
• Working with home office staff, as well as Commonwealth advisors and their assistants, to support technology issues
The ideal candidate for this position would also meet the following requirements:
• Bachelor's degree in an IT-related field or 1–2 years of related experience in helpdesk or phone support
• Extremely high-level customer service skills
• Experience with GoldMine, ACT, or MSCRM a big plus
• Strong attention to detail
• Excellent phone manner, as well as listening and follow-up skills
• Experience troubleshooting in an e-mail hosting environment
• Knowledge of POP3 and SMTP e-mail protocols, including troubleshooting e-mail connectivity; experience in advanced MS Outlook 2003 functionality and the protocols involved with connecting to an Exchange 2003 mail server a plus
• Handheld (BlackBerry, Treo, etc.) knowledge a plus
• Resourceful, self-starting professional
• Strong desire to establish and maintain relationships
• Proactive problem-solving skills
• Great attitude
If you’re a true team player with a positive attitude and a strong commitment to customer service—and your background matches our requirements for this position—we would like to hear from you. This is an 8:00AM to 5:00PM position.
Please visit www.commonwealth.com or send resume and cover letter to careers@commonwealth.com
Commonwealth Financial Network is an equal opportunity employer.
- Location: San Diego, CA
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.