Help Desk Specialist I

Burnham Institute for Medical Research, an independent, non-profit, public-benefit basic research organization, located in La Jolla, California, is seeking a Help Desk Specialist I.

Job description:

The Help Desk Specialist I is responsible for providing basic workshop, desktop and phone support for Mac and PC hardware and software. Responsibilities include configuring Mac and PC desktop and notebook computers for use in TCP/IP network, performing software and hardware installations, troubleshooting/resolving issues with both hardware and software, supporting and setup of video conferencing systems and responding to user questions related to hardware and software. Other duties include maintaining software/hardware inventory databases, documenting system procedures and providing end-user training for systems and software products. Other duties include supporting senior Specialists, coordinating workstation maintenance with outside vendors, maintaining software/hardware repair logs, assisting in workstation relocations, and assisting in phone programming, moves and installation, utilizing ticket tracking system, along with enterprise remote desktop system.

Required Skills:

The successful candidate should have a Bachelor’s degree in Computer Science or related field, strong communication and customer service skills, knowledge of common (especially Microsoft) office applications, and excellent organizational skills. Experience with PC/Mac operating system administration in a scientific computing environment strongly preferred.

Burnham Institute for Medical Research offers a competitive salary and benefit package. To apply please visit us online at http://www.burnham.org. EOE.

Location: La Jolla
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Help Desk Specialist I (La Jolla)