Company Description:
We are a small San Diego area IT Consulting firm that was established in 2000. We provide outsourced IT services such as help desk support, security, server implementation, networking, as well as managed services. We are growing quickly and have opportunities for people who are looking for a challenge and are willing to grow with us. We have future plans to penetrate the market throughout the country and establish a nationwide, employee owned company.
Position Description Level 2 Service Desk Engineer
You will be the first point of contact for our clients when they need our assistance. Your responsibilities will include: answering our service desk phone line and email, basic PC troubleshooting, scheduling management, procurement and excellent customer service. You will provide technical support in a wide variety of network environments. You must have the ability to quickly evaluate problems and make decisions. This position is a feeder into our Field Engineer position. With proven competence, a desire to learn more and solve problems, you will take on more responsibility and have face to face contact with clients in the field.
You will be required to communicate with everyone from the owner of a company, to the office manager, to the basic end user. This requires superior customer service abilities and is paramount in this position. Wallflowers need not apply.
Proven examples of where you have shown the ability to learn quickly and multi-task will be required in the interview. You must be able to work independently and be a team player. You must be able to explain solutions to non-technical people and manage your time well. Understanding and core competencies in Windows and Windows networks are a must. You must have a thirst for learning new technologies.
Job Requirements:
Bachelors Degree
General hardware and software diagnostic abilities
Microsoft business applications such as Office, Project, Access, Scripting (not required, but appreciated)
Group policy, networking, TCIP routing, network security
Excellent troubleshooting and analytical skills
Not Required, but Appreciated:
MCSE or equivalent experience of at least 4-6 years with Windows and Microsoft Active Directory Environment, help desk
Windows small business server 2003/2008
VPN/Remote Access technologies
- Location: Governor Park/UTC
- Compensation: Commensurate
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- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.