Brief Description of Major Duties:
Serves as the EFMP Training, Education and Outreach (TEO) Specialist to deliver and coordinate training and education, and develop the EFMP outreach program plan. Work includes delivering and coordinating training for EFMP staff, Marines and their families and coordinating marketing to promote awareness, education and provide resources for the Exceptional Family Member Program. Links eligible family members and their families with a variety of support services and resources at the command. Seeks out eligible members using an outreach concept and approach that fosters self-reliance and a sense of belonging. Ensures emphasis on positive customer experience for enrolled families and acts as the primary point of contact for resources and referral for Marines and families seeking assistance.
Delivers and coordinates delivery of training for EFMP staff, Marines, their families, volunteer personnel and representatives of installation and community services on a variety of topics such as Individualized Family Support Plans, Individualized Education Programs and Extended Health Care Options to educate, recognize, identify and refer members to appropriate services for assessment and counseling.
Develops relationships and partnerships with service providers on the installation and in the surrounding community to collaborate on providing training and resources to EFMP staff and enrolled members and their families. Works with EFMP Case Managers to establish support groups. Conducts personal interviews with unit and installation commanders, family members, and service activities to obtain data to determine priority of needs. May liaison with housing referral, youth services, the education center and coordinators of program resources to consolidate efforts. May coordinate resource personnel, transportation, equipment and materials to support referrals. Develops a consolidated portfolio of appropriate support services such as: Family Advocacy Program, financial assistance, medical care facilities and services and command resources.
Develops the outreach program plan by promoting awareness and education among Marines and leadership of the EFMP on the installation by conducting briefings and educational campaigns. Seeks out opportunities to provide EFMP information at unit functions, briefings, family days, MCCS functions and public and DoD schools. Distributes and displays marketing and informational material in strategic locations such as medical facilities, TriCare service centers, Marine and Family Services Centers and other appropriate locations aboard the installation to ensure maximum publicity of program resources. Develops website content and writes articles for newspapers and newsletters.
Performs administrative functions associated with the training, education and outreach program plan. Collects, analyses and maintains training, education and outreach materials such as: listings of services and resources, information on the command outreach concept and plan, reports, and surveys. Identifies program resource requirements and provides budget input for manpower, supplies, and equipment. Accesses the EFMP case management software system to gather information.
Manages distribution and movement of case information to ensure confidentiality and security. Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18.
MINIMUM QUALIFICATIONS:
Four years of specialized experience (education in a related field may be substituted for experience) that demonstrates skill to serve as a Training, Education and Outreach Specialist to develop and maintain the EFMP Outreach Program Plan which includes coordinating awareness, education and resources, and linking eligible exceptional family members and their families with a variety of support services and resources at the command. Skill to conduct needs assessments, interviews, presentations, training sessions and coordinate resources. Demonstrated ability to effectively communicate, both orally and in writing; ability to develop quality training; ability to maintain effective communication and working relationships with all levels of employees and command, both inside and outside the organization; knowledge of military structure and protocol; ability to exercise initiative in resolving problems, rendering decisions, and carrying out revisions to plans; ability to supervise, facilitate, run meetings, and to take charge and direct an event when necessary; ability to analyze data and present logical conclusions and recommendations; ability to utilize word processing and desktop publishing software.
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To be considered for this position, outside applicants are required to complete Application for Employment
Selection for an interview does not guarantee promotion or appointment to the position.
MCCS is a Drug-free workplace. The use of illegal drugs by MCCS employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Conditions of employment: Applicants are required to successfully complete required background check and screening. Direct Deposit is a mandatory condition of employment. MCCS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify Human Resources. The decision on granting reasonable accommodation will be on a case-by-case basis. Full consideration will be given to all qualified applicants without regard to race, sex, color, age, religion, physical handicap, national origin, marital status or political affiliation in accordance with the No FEAR Act of 2002. No FEAR Act also covers the Whistleblower Protection Laws.
Three options to apply
Apply in Person: MCCS Human Resources 3704 Hochmuth Avenue Bldg 5 San Diego, CA 92140 Accepting applications: Monday – Friday 8:00am – 3:00pm
Fax your resume: 619.725.6233 Please put the following [Attn: position applying for]
E-mail your resume: sandiego.vacancies@usmc-mccs.org
Visit our Website:
www.mccsmcrd.com
- Location: Marine Corps Community Svcs. Point Loma
- Compensation: $45,000 - $50,000
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