Hostelling International in Downtown San Diego is seeking 2 new Front Desk Team Members.
Front Desk Team Members set the tone for our hostel stay experience. Team members will immediately make guests feel welcome, complete duties quickly and accurately, engage with guests and volunteers to promote hostel activities, and be able to perform in a calm collected manner when faced with challenging situations.
The right candidate for this position will be articulate, affable, courteous and assertive.
Customer service experience, as well as experience conducting cash and credit card transactions, is required for this position.
Daily Duties will include, but are not limited to:
Checking in and checking out guests.
Collecting payments.
Reconciling a daily cash drawer and inventory.
Proficiently operating our property management system, roomMaster.
Processing reservations: phone, email, walk-in, and internet.
Responding to and resolving guest inquiries and issues.
Completing assigned daily task checklists.
Handling and storing guest luggage.
Collecting guest comments and feedback.
Promoting hostel activities, programs, and events.
Completing laundry and other operational tasks.
Supportive operational functions as determined by supervisors.
Qualified Candidates will possess a combination of the following experience, skills and education:
GED or equivalent work related experience.
Excellent written and verbal communication skills.
Experience in a customer service related field.
Experience with the MS-Office Suite.
Experience running and reconciling a cash drawer.
The ability to speak multiple languages is a plus.
Experience working in a fast paced environment.
Experience communicating with people from diverse cultural and economic backgrounds.
Job conditions and Physical Requirements:
Ability to stand for extended periods of time.
Ability to lift up to 50 lbs.
Ability to climb small ladders and step stools to work with overhead equipment, i.e. top bunks, dryers, kitchen cabinets.
Ability to push and pull laundry and housekeeping carts.
Ability to maintain an appropriate appearance as defined by management.
All team members must be available for monthly meetings on the 3rd Sunday of each month.
To apply for this job please refer to the Employment section of the Hostelling International San Diego website at:
http://www.sandiegohostels.org/council/employment_downtown.shtml and follow the instructions provided. All applicants who do not follow these guidelines, will not be considered.
- Location: Downtown
- Compensation: $9.25 to start then $9.75 after 3 month probationary period
- This is a part-time job.
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.