There are multiple Temp to Hire call center / customer service representative openings with a large healthcare company in downtown San Diego. Please email your resume today!
*RECENT CALL CENTER EXPERIENCE IS A MUST!
**Candidates must be able to begin working within one week.
**Candidates will be required to successfully pass a background screening checking for felonies and a drug test upon hire
Shifts are Monday-Friday 5am-2pm, 6am-3pm, 7am-4pm, 8am-5pm or 9am-6pm. Applicants must be open to all shifts.
Education/Training/Experience/Licenses
1 year of Customer Service experience
6 months Customer Service experience in a Customer Service Call Center dealing with Members
Familiarity with Managed Care
Basic experience with MS Office
Detailed Duties and Responsibilities Essential Functions
Receives and responds to telephone calls from members, employer groups and health plans.
Answers incoming calls on the telephone system in a professional accurate, timely and courteous manner.
Ascertain the nature of the call and records information in the Communication Log.
Provide answers to callers questions by following standard policies and procedures.
Research unique questions referring to plan documents, books or other related sources. Refer difficult issues to Supervisor for appropriate answers.
Handles all issues requiring additional action within the necessary timeframes.
Manage time to ensure calls are answered within required timeframes and appropriate follow up is done within a timely manner.
- Location: Downtown
- Compensation: $11.00 per hour
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.